MTU Crawford College of Art & Design are delighted to announce a new suite of online programmes in User Experience and Service Design as part of its postgraduate taught programme offerings.

• MA/MSc in User Experience and Service Design (12 months/3 semesters)
• Postgraduate Certificate in User Experience and Service Design (4 months/1 semester)

These programmes commence fully online in September 2023 and can be studied in full time and part time or ACCS capacity.

We welcome all queries, please email the programme coordinator, trevor.hogan@mtu.ie.

OVERVIEW

User Experience (UX) is a field concerned with understanding and improving the ways the users interact with an organisation and its digital products or services. Service Design (SD) is a closely related field that is focused on the creation of optimal experiences and sustainable solutions for both customers and service providers. Emerging from disciplines including human factors, ergonomics, and cognitive science, UX and service design as user-centred design (UCD) disciplines have come to be established as an integral part of the lifecycle of all products or services over the past few decades. From initial research, through product design and development, to user testing and improvement, UX and SD skills are required at every stage in the production of digital products and services. Skills such as qualitative and quantitative user research, interface and interaction design, customer experience mapping, and low- and high-fidelity prototyping are critical for the success of any new product or service. There is a growing need for skilled professionals with expert knowledge in UX and SD in the modern workplace.

The MSc in User Experience and Service Design is offered alongside a parallel MA in User Experience Design programme. The key difference is that the MSc has an emphasis on the design and scientific aspects, such as empirical investigation, data analysis and technologies that can create great user experiences, whereas the emphasis of MA is on the design and creative process and practices that drive the design, development and implementation of digital products and services.

DELIVERY

The programme is delivered entirely online, this means the programme offers the flexibility and convenience of studying at a distance.

The Postgraduate Certificate consists of Semester 1 modules, delivered from September - January

The MA/MSc consists of Semester 1, Semester 2 and Semester 3 modules (dependant on the award sought), delivered from September - August.

Applicants can choose to take the programme full time as delivered below or can choose to discuss part time or ACCS options with the programme team to attend in a manner that may be more suitable to work and life commitments.

PROGRAMME STRUCTURE

Semester 1 (Certificate)

Fundamentals of UCD

UX and SD Tools and Technologies

Design Thinking for Services

Design Project Management

Semester 2 

Prototyping Services and Interfaces

Evaluation Methodologies

UX and SD MA Project Proposal OR UX and SD MSc Project Proposal

UX Writing for Digital Products and Services (MA only))

Writing for Research Publication (Msc only)

Semester 3

UX and SD MA Project OR UX and SD MSc Project

FOR MORE INFORMATION:

Contact the programme coordinator, Dr. Trevor Hogan to find out more: trevor.hogan@mtu.ie.

• MA/MSc in User Experience and Service Design (12 months/3 semesters)
• Postgraduate Certificate in User Experience and Service Design (4 months/1 semester)

MTU Crawford College of Art & Design Postgradute Programmes